Tag: cost recovery

How insurance carriers can improve customer service

The U.S. Auto Insurance Study, now in its 25th year, measures customer satisfaction with auto insurers based on performance in seven core dimensions on a poor-to-perfect rating scale. The highest-ranking auto insurers by region are as follows: California: Auto Club of Southern CA (AAA)Central: Shelter (for a fourth consecutive year)Florida: Auto-Owners InsuranceMid-Atlantic: Erie Insurance (for a third consecutive year)New England:… Read more →

Deadly Unprepared

Hundreds of pages of documents from the National Transportation Safety Board (NTSB) were released last Wednesday detailing the final fatal hours of the commercial scuba diving vessel Conception that was engulfed in flames off the coast of Santa Barbara on September 2 of last year. The Associated Press reports that while the cause of the fire remains undetermined, witness testimony… Read more →